DMV Pembroke Road renew Drivers License report - I just went recently

I wanted to report in, I just went to the DMV in the mid afternoon with an appointment to renew my DL. I was in and out in 1 hour and 15 min! I was thrilled! There were so many people that didn't speak English and the 2 clerks outside spoke nothing but English. Bring a translator person if you need help, please! Inside they had Creole and Spanish speaking people. They turned everyone away without an appointment. You can only "walk in" in the morning. People were crying, saying their DL was already expired, etc. Nope, they don't care!