City of Tamarac Water

Below is my email to the City of Tamarac Mayor(bold italics) in regards to issues with the City of Tamarac Water department. Had to escalate after 2 months of no reoslution.

I was also told by one of the directors in the water department that the workers manually update the meter amount monthly to report to billing and their workers could have made a mistake.

Two weeks ago City of Tamarac Water department called us that they are willing to refund the Septemeber bill, however we need to sign an afidavidt and any other issues would be our problem.

Safe to say we escalated this to the mayor as we have no leaks anywhere nor are consuming this amount they are stating.

Any suggestions how else my wife and I can escalate? Lawyer? We have no problem paying what we actually consume. If we sign this afidavidt it still does not solve the problem.

Thanks for your time!

Hello,

Hope all is well.

We did not want to have to escalate to you but nobody in the Tamarac department seems to want to help us or find a solution.

We currently have a ticket open due to Water utility issues

Issue ID 18065395

This is our consumption report since April 2024

Consumption report since April 2024

4/2024- 0.11
5/2024- 0.35
6/2024 - 0.15
07/2024- 0.22
08/2024- 0.24
09/2024- 2.67
10/2024- 0.18
11/2024- 0.29
12/2024- 1.22
1/2025 - 1.00

Spetember 2024, December 2024, and January 2025 are incorrect. If there was a leak, the averages would be CONSTANT.

How does it go from 2.67 in Septemeber to 0.18 in October and 0.29 in November?

This makes ZERO sense.

We have checked everything on our end and have no leaks. There is clearly something wrong with our meter. If there was a leak, the monthly billing would be constant. 9/24/24 and 12/24/24 and 1/24/2025 are not constant with our averaging use.

We need a refund/adjustment for September December and January billing cycle and most importantly a solution so this stops happening!

We need to escalate this to you because we are getting nowhere with anyone. We believe this is a meter issue. If we were using this water I have no problem keeping my mouth shut and paying it but we are not.

Please help us get a solution.

We are avaialble to meet adn speak with you if we need to.

Thank You